Quality Policy
I.V. Portelli & Sons Ltd. (Portelli Weighing Scales) in Rabat, Malta, offers a wide range of products and services, including electronic weighing scales, custom label design, and food processing equipment.
I.V. Portelli & Sons Ltd. (Portelli Weighing Scales) adopts a Quality Management System (QMS) based on the requirements of SM EN ISO 9001:2015.
I.V. Portelli & Sons Ltd. (Portelli Weighing Scales) has established the following strategic objectives to be pursued through the Quality Management System (QMS):
- Long Term Vision
- To establish long-lasting business relationships with customers, built on mutual trust with strong potential for development and growth.
- To perform at optimum efficiency in every aspect of the operations to ensure the highest possible level of customer satisfaction.
- Customer Focus
- To provide excellent service by putting the customer at the centre of all activities.
- To meet customer requirements, and any other applicable legal or other requirements, promptly and professionally without ever compromising the business ethics and principles.
- To provide a flexible service that suits the needs of the customers.
- To constantly strive to identify and understand the needs and expectations of the customers,
- To give the required and deserved respect and attention to all clients.
- Resources
- To ensure that all staff are adequately trained to perform their assigned duties.
- To ensure that all staff can adapt to difficult and unforeseen operational circumstances.
- To harness and develop the experience and knowledge gained over the years.
- To encourage synergy, teamwork and cooperation between the employees of I.V. Portelli & Sons Ltd. (Portelli Weighing Scales) and the customers.
- Quality
- To remain committed to continuous improvement in all work practices.
- To constantly demonstrate leadership, nurture the culture of good quality and continuous improvement across I.V. Portelli & Sons Ltd. (Portelli Weighing Scales)